Support:
We're Here to Help
Count on Radley’s in-house Support team for help with software, solutions and hardware.
With decades of experience, you can rely on our team, so you can get back to doing business.
EDI Support
Data Collection Support
The Radley Advantage
- 40+ Years’ Experience
- Remote or On-Site Standard Training
- On-Going Training Options
- Optional 24/7 Support
We’re focused on being your Total Solution provider, encompassing all aspects of your project. Our decades of experience in a variety of industries and with manufacturers all over the world allows us to configure Radley software to meet your specific needs: your industry, your process and your unique workflows.
Training & Education
Radley makes training and ongoing education easy with a variety of options for you and your staff. Remote and virtual training sessions as well as on-site in person with your team. Knowledgeable Radley consultants can instruct your group on a variety of products and subjects within the industry.
Customer Service & Support
In-house support at your fingertips! Contact the Radley Customer Support group associated to your product offering with general questions or technical issues or log into the Customer Portal yourself.
Support Documentation
Below are a few of the most commonly requested documents from our Support teams. Click the title to view the PDF.
Should you need to open a support case, our Support representatives are ready to assist you. Please contact Support via email or phone for immediate assistance.
Support Documentation
- MES/WMS Support Documentation
Support Triage Checklist
The information you should have ready to get an issue you encounter resolved as fast as possible.
CK70 Configuration
A general training guide for the configuration of the Intermec CK70 device for use with Radley software.
- EDI Product Support Documentation
EDI Hardware Requirements
Ensure you have the necessary hardware in place to run Radley’s EDI solutions.
iREDI System Cleanup
Perform regular system clean-up procedures to minimize processing time, help prevent file corruption, help minimize disk space usage.
iCARaS System Cleanup
Perform regular system clean-up procedures to minimize processing time, help prevent file corruption, help minimize disk space usage.
Patch
Download patches, release notes and doc files and license new companies.
Tips: When to Notify Radley
Network
- Changing IP addresses for devices or printers
- Switching ISP’s, resulting in IP and subnet changes
Sever
- Moving, upgrading or re-naming a server
ERP/Business System
- Upgrading to a new version
- Changing a setting, adding a new field within your ERP/Business System
- Changing User/Password combinations to access the ERP and/or ERP database
Configurations
- Changes to your internet options, affecting login to hosted or on-demand products
VPN Access
- Changing a VPN password or access
- RDP (Remote Desktop) login and/or password changes once on the VPN (Limiting RPD sessions which prevent Radley from leveraging one)
Database
- Refreshing your Test database
- Improper refreshing from Production, which inserts Production configurations into the Test environment
- Re-setting database passwords used for Radley connections
Process/Workflows
- Any changes to your requirements, workflow or processes
Staff Changes
- New point of contact, management changes, etc.